Important customer information


Please note that the displayed skeins are only an example. Since all skeins are coloured by hand, every single skein, even in the same colouring act, may differ.
Each single skein is unique.

Wollklecks.de is not able to guarantee colour fastness. The colours will be fixed on the skeins and flushed afterwards exhaustively.

For the very first laundry we recommend to use some additional vinegar. Afterwards you will need to use an special wool detergent. Even it should be possible after this procedure to use a washing machine, we really recommend to put the same colours together. 

Wollklecks.de ships with Hermes or DHL. Small parcels will only be shipped with Hermes, as they provide a tracing. Large parcels will be shipped either with Hermes or DHL, as both companies offer tracing. I will only ship sendings with tracing, as several sendings did not reach the customer. If you do not want to use tracing, it is at your own risk and I will need a written statement. In the case of loss of the goods I'm not responsible for that and I will not bear the damage.

Shipping costs:

  • Hermes within Germany: 4,90 €
  • Hermes within EU: 13,90 €
  • Hermes to US: starting at 14,90 €
  • DHL within Germany: 7,90 €
  • DHL within EU: starting at 8,90 €
  • DHL to US: starting at 15,90 €

The delivery will start immediatly after payment receipt. Currently we only accept prepayment or PayPal.