Terms and Conditions

The following general terms and conditions contains both legal information regarding your rights under the rules on distance selling contracts and electronic commerce. Please note that only the German version of the terms of conditions is eventually valid.


§1 Scope

These general terms and conditions (AGB) are valid for all deliveries from wollklecks.de, Ingrid Wiedemann, 96224 Burgkunstadt, Germany to all customers according to §13 BGB (Civil code of Germany).



§2 Contract partners 

The contract of sale will be concluded with:

 wollklecks.de, Ingrid Wiedemann, Lichtenfelser Str. 72, 96224 Burgkunstadt, Germany

For questions or complaints you may reach the Wollklecks through email: info@wollklecks.de



§3 Conclusion of contract

The presentation of products in the online shop is not a legally binding offer, but a non-binding online catalog. All offers are subject of availibility, if not stated otherwise and subject of errors. Please note, that the representation of the colours may differ in dependence of the screen, you are using.

After entering your personal data and clicking the button "Complete order" in the final step of the ordering process, you place a binding order of the goods in your shopping basket.The confirmation of the order will be send immediatly after placing the order. The conclusion of the contract becomes binding with our delivery confirmation or with the delivery of the goods.If you do not receive within two weeks a delivery confirmation or the delivery of the goods from us, you are no longer bound to your order.



§4 Contract text

The contract text will be saved. You can view the terms and conditions on this webpage and save it to your computer at any time. The actual order will be send to you through email. In any case the general terms and conditions must be accepted when you place a order. (Terms and conditions)



§5 Terms of cancellation

Consumer in terms of § 13 BGB may cancel the contract within two weeks without giving any reasons unless you are acting in your commerecial or independant professional activity in the meaning of §15 of the Income Tax Act (EStG) or §18 of the Income Tax Act (EStG). For a valid cancellation it is necessary to use a written form (e.g. letter or email). The perod begins earliest with the receipt of the goods and this instruction. To meet the deadline it is only necessary to start the revocation in time (date as postmark).

The revocation has to be send to: Wollklecks, Ingrid Wiedemann, Lichtenfelser Str. 72, 96224 Burgkunstadt, Germany

E-Mail: info@wollklecks.de



§6 Consequences of revocation

In case of an effective revocation the mutually received benefits has to be returned and possible drawn utilisations (eg. interest) has also to be returned. If you are not able to return the goods in total or parts of it or only in a degraded state you may pay us a compensation for the reduced value. In addition, you can avoid compensation by not using the goods as an owner and omitting everything, which impairs the value.



§7 RMA

Please contact Wollklecks prior to any return of goods. Packets without stamps will not be accepted.

You have to bear the costs of the returning if the ordered goods correlate with the delivered goods and the price of the goods does not exceed 40 Euro. Transport costs for orders over 40 Euro will be fully refunded in the amount of the cheapest provider. The customer carries the risk of the return in any case. Only the merchandise value will be reimbursed in case of returning the goods. Shipping costs will not be reimbursed.

Special versions according to customer requirements and used goods are excluded from our returns policy in any case.



§8 Shipping costs

Currently we ship our goods with Hermes or DHL. Smaller packets will be shipped with Hermes, packages with DHL. Letters, oversized letters and consignments are not available unless the customer wants this explicitly. If the customer wants a shipment without the possibility of tracking and tracing, we an explicit written statement. In this case the customer bears the complete shipping risks. In an eventual loss of the goods, Wollklecks does not bear the damage. 



§9 Partial delivery

Wollklecks is entitled to partial deliveries, if it is acceptable for the customer. Additional shipping costs are only allowed by an explicit agreement. Partial deliveries has to be agreed by the customer before.



§10 Payment options

Currently we only offer prepayment and Paypal.

Bank account

Postbank Nürnberg
Account number: 491924850
Bank sort code: 760 100 85
IBAN: DE13 7601 0085 0491 9248 50



§ 11 Conditional sale

The delivered goods are the property of wollklecks.de unless they are fully paid.



§ 12 Warrenty

The warrentyis subject to the legal regulations. Informations regarding possible additional warranties of the manufacturer, please see in the product documentation.



§ 13 Privacy protection


Personal data is only collected by wollklecks.de, if you provide them as part of your order, such as opening an account . Wollklecks.de uses the information which you provided without your seperate permission, solely for the purpose of processing your order. With the completion of the contract and fully payment your data will be blocked for further usage, unless you have expressly consented to the further use of your data.

Wollklecks.de will not give away any data in any case.

Security advice

Wollklecks.de strives to protect your personal data by taking all technical and organizational possibilities so that they are not accessible to third parties. When communicating by e-mail the complete data security  can not be guaranteed by wollklecks.de. Therefore we recommend to use by mail for confidential informations.

Access to your account is only possible after entering your personal password. You should keep your

Der Zugang zu Ihrem Kundenkonto ist nur nach Eingabe Ihres persönlichen Passwortes möglich. You should treat your access information confidential and close the browser window when you have finished communicating with wollklecks.de, especially if you share your computer with others.


§ 14 Copyright

All contents of this website are copyrighted!

Any reproduction or copy requires the written permission of the author. Violators will be prosecuted under civil and criminal law.


§ 15 Jurisdiction

The jurisdiction for all disputes arising from this contract is Lichtenfels, Germany. Only the right of the Federal Republic of Germany is valid.


§ 16   Different terms and conditions of the customer

If the customer has different terms and conditions only the terms and conditions of the seller are valid. 



§ 17 Liability

In accordance with the legal regulations Wollklecks is fully liable for damages resulting from injury to life, body or health caused by an intentional or negligent breach of duty and for other damages based on an intentional or grossly negligent breach of duty and fraudulent intent of Wollklecks. In addition Wollklecks is fully liable for damages that are covered by mandatory statutory provisions, such as the Product Liability Act.

For damages, which are caused by a simple negligence, Wollklecks will be only liable if the negligence affects the violation of contractual duties, whose observance have a special importance for the achievement of the contractual purpose (cardinal obligations); here the liability is limited to the predictable, typical, direct average damage. In the case of slightly negligent violation of minor contractual obligations Wollklecks is  not liable towards entrepreneurs. For consumers, the liability is limited in such cases on the predictable, typical, direct average damage.

A further liability is excluded regardless of the legal nature of the asserted claim.

Some people may experience allergic reactions on contact with wool. In such cases Wollklecks can't be held liable.



§18 Severability

Should one or more paragraphs (or part of a paragraph) of the General Terms and Conditions be invalid for any reason, the rest of the General Terms and Conditions shall remain unaffected and valid.